TopBraid Composer Support and Maintenance (TSM)

Support for TopBraid Composer is provided by TopQuadrant Inc. An optional Support & Maintenance package (TSM) is available with TopBraid Composer, which will not only enable you to receive priority technical support, but will also provide you with all minor releases at no additional cost and a 50% discount on major upgrade releases throughout the TSM period.

The Support & Maintenance Package is available in a one- or two-year plan. The cost of a one-year TSM plan is 20% of the total product purchase price, and a two-year plan is only 15% of the total product purchase price per year. You may only buy this package at the time of your software license purchase - it cannot be added to a previously purchased product at a later time.

Services included in TSM

Priority Technical Support

Priority Technical Support is provided via email. TopQuadrant will respond within 1-2 business days US business hours (MO-FR, 8am PST – 6pm PST, US holidays excluded). Technical support only covers issues or questions resulting directly from the operation of the software.

Free Minor & Discounted Major Upgrade Versions

You will receive all maintenance releases free of charge and a 50% discount on major software versions that are released during your Support Period. Updates that you receive cover the specific edition of the product that you have purchased and typically include many additional features.

Maintenance

During the Support Period you may also report any software problem or error to TopQuadrant using the same support process described above. If TopQuadrant determines that a reported reproducible material error in the software exists and significantly impairs the usability and utility of the software, TopQuadrant agrees to use reasonable commercial efforts to correct or provide a usable work-around solution in an upcoming maintenance release or update, which is made available at certain times at TopQuadrant's sole discretion.

Support Period

The Support & Maintenance package that is currently offered with TopBraid Composer covers the product for a period of either one or two years. The support period begins on the day you purchase the product license and extends for a period of exactly 12 or 24 months, depending on whether you purchase the one- or two-year option. You may only purchase TSM at the time you purchase a product license or when you renew an existing TSM for an additional one- or two-year period.

During the Support Period, you will receive Support & Maintenance services from TopQuadrant as they are described above.
TopQuadrant strives to meet customer demands in our product and services offerings. TSM gives you the benefit of always keeping your product current and receiving world-class technical support for a fee of only 15% of the purchase price of your software license per year (when buying a two-year TSM package). If you choose not to purchase SMP for TopBraid Composer, you will receive free technical support for 30 days after your product purchase.

TSM Renewals

If you are an existing TSM customer, you have the opportunity to renew your Support & Maintenance Package for a period of one or two years. Renewing your TSM will allow you to extend the duration of your support period to receive all minor releases at no additional cost and a 50% discount on major upgrade releases during that time. Renewals must be purchased before your current TSM expires and can be ordered up to 90 days in advance.

Support

If you are a TopBraid Composer user, please join our mailing list to ask questions, suggest new features etc. This list is monitored by the TBC developers and other TopQuadrant members.

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